Chauffeur Services

We recommend booking at least 24 hours in advance for local rides and one week in advanced for special events and long-distance trips. However, we do accommodate last-minute bookings whenever possible.

It depends on the service: • Point-to-Point Rides: Flat rate based on distance • Hourly Service: Charged by the hour with a minimum booking requirement • Long-Distance Trips: Custom pricing based on mileage and duration

Yes, you can modify or cancel your reservation up to [X hours/days] before your scheduled ride. Please review our cancellation policy for details, or contact us for help with any changes.

No, gratuity is not included. While tipping is optional, it’s always appreciated by our drivers for exceptional service

Yes, additional stops may incur extra charges depending on the distance and duration. Please let us know in advance if you need multiple stops.

Yes, you can book your ride in advance and update us with your flight details later.

A: We offer shuttle services across these counties: Los Angeles, Orange, Riverside, San Bernardino, Ventura, Santa Barbara, San Diego and San Francisco. If your destination is outside of these areas, feel free to contact us to discuss options.

Yes we do, including early morning and late-night airport pickups.

Our services include but are not limited to airport shuttles, point-to-point rides, hourly bookings, special event transportation, and corporate transportation. We service any event.

We provide a premium, pre-scheduled transportation experience with professional drivers, high-end vehicles, and personalized service.

We track all flights in real-time and adjust pickup times accordingly. There’s no need to update us unless your airline changes your flight number.

Yes, overnight trips are available. If a driver needs rest time, accommodations must be covered by the client.

Yes, we can create custom itineraries for private tours, day trips, or special outings.

Yes, child car seats are available upon request for an additional fee. Please specify the type needed when booking.

Yes, smoking is allowed. We have a $250 non-negotiable cleaning fee.

We offer a flexible cancellation policy based on trip type, duration, and scheduling requirements. Please review the details below to understand how cancellations and refunds are handled. Standard Rides (Airport Transfers, Point-to-Point, Hourly Service) • Short Trips (Under 25 Miles): • 24+ Hours Before Pickup: Full refund • 12-24 Hours Before Pickup: 50% refund • Less Than 12 Hours Before Pickup: No refund • Long Trips (25+ Miles or Out-of-Town Service): • 48+ Hours Before Pickup: Full refund • 24-48 Hours Before Pickup: 50% refund • Less Than 24 Hours Before Pickup: No refund Extended Trips (Longer Than One Day) Since multi-day trips require advance scheduling adjustments, cancellations must be made at least 30 days before pickup to receive a full refund. • 30+ Days Before Pickup: Full refund • 14-30 Days Before Pickup: 50% refund • Less Than 14 Days Before Pickup: No refund Special Events (Weddings, Concerts, Corporate Events, Conventions) • 72+ Hours Before Pickup: Full refund • 48-72 Hours Before Pickup: 50% refund • Less Than 48 Hours Before Pickup: No refund If additional scheduling adjustments were made to accommodate your trip, cancellation fees may be higher to cover logistical changes. Large Group Bookings (Multiple Vehicles, Shuttle Services for Events) • 7+ Days Before Pickup: Full refund • 3-7 Days Before Pickup: 50% refund • Less Than 72 Hours Before Pickup: No refund

Yes, we allow rescheduling at no extra charge if done within a reasonable timeframe before your scheduled ride.